Terms and Conditions

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

GUARANTEES AND COMPLAINTS

Claretys Flowers guarantees that your flowers will reach you in perfect condition. However if you find this is not the case, please notify us within 48 hours of the delivery and we will simply send you a replacement. We do ask that you keep the order so that we can pass the flowers and compliant on to our suppliers.

DISCLAIMER

Please note: Due to the seasonal availability of flowers it may be necessary to vary individual stems from those shown. Our skilled florists may

substitute flowers for one similar in style, quality and value.
Where our designs include a sundry item like a vase or basket it may not always be possible to include the exact item as displayed. If such an occasion arises we will make every effort to replace the item with a suitable alternative. Substitutions will be of equal or higher value and quality.

CANCELLATIONS AND REFUNDS

Cancellation and a refund for your order after dispatch is not possible: no changes are possible at this stage. This does not affect your statutory rights as a consumer in the UK.

If you need to cancel the order please contact us on 0121355233.

If a refund is required, please contact us on 01213552333 where we will discuss your details to provide a refund.